Compliance Hotline

Trust is important to us at Groups. A key part of earning trust is giving members like you the high-quality care they need and deserve. Groups' Compliance and Privacy policies ensure that you and your information are safe with us. We promise to maintain an ethical setting that supports your recovery.

If you're concerned about improper conduct from anyone at Groups or our contractors, please contact our Compliance Hotline at (888) 980-5995 or submit a report online. We take these matters seriously and will follow up with you. If you prefer, you can remain anonymous. You can also contact your office staff for support.

Personal information is information from and about you that may be able to personally identify you. We treat any information that may identify you as personal information. For example, your name and e-mail address are personal information.

What should you report to the Hotline?

• Accounting, auditing, and internal financial controls
• Falsification of contracts or records
• Fraud, waste, or abuse in billing and overpayments
• Regulatory violations
• Theft or inappropriate use of corporate funds
• Conflicts of interest
• Improper gift giving or receiving
• Employee code of conduct violations
• Member privacy and confidentiality of health information
• Member rights violations
• Harassment or discrimination against members

What should you not report to the Hotline?

• Safety or emergency medical issues: Please call 9-1-1 if you are experiencing an emergency and need time sensitive assistance.
• Member customer service complaints: Please call your local office or Groups' Recovery Access Center at 800-683-8313 and press "3" for additional after hours support in your recovery.
• Prescription or medication assistance: Please call Groups' Rapid Response Team at 800-683-8313 and press "2" for prescription and pharmacy support.
• Discharge or admissions questions: Please call your local office or Groups' Recovery Access Center at 800-683-8313 and press "3" for additional after hours support in your recovery.
• Staff Human Resource questions: Please email hr@joingroups.com if you are a staff member with Human Resource questions or concerns.

Report an Incident

Call our hotline at (888) 980-5995, or report an incident online. You can also contact your office staff for support.

This Is Your Moment. Groups Can Help.

Fill out this form to learn more about our program. Want to speak to someone right away? Call us (888) 858-1723

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